--- title: Service Desk Manager url: https://www.broadcom.com/products/software/service-management/service-desk-manager description: Service Desk Manager streamlines IT support with collaborative self-service, automation, and real-time analytics. --- # Service Desk Manager ## Deliver faster issue resolution Streamline IT support with collaborative self-service, automation, and real-time analytics. [View Video](https://www.broadcom.com/videos/xflow-for-support-analyst-video) ## Solution Overview Service Desk Manager is a modern IT service management solution designed to streamline support operations and enhance user experiences across the enterprise. As a core component of the Broadcom Service Management portfolio, it delivers collaborative, mobile-driven capabilities that empower both analysts and end-users to resolve issues efficiently—often without the need to submit tickets. Key innovations include the xFlow Analyst Experience, which provides contextual workspaces and personalized tools, and Service Point’s intuitive self-service portal for rapid access to support and knowledge. Integrated automation, NLP-driven ticket categorization, and a robust Configuration Management Database (CMDB) enable rapid prioritization, assignment, and resolution of incidents, driving higher productivity and satisfaction. - [Service Desk Manager](https://docs.broadcom.com/docs/ca-service-management-service-desk) ## Solution Capabilities ### xFlow Analyst Experience Improves IT support satisfaction with contextual workspaces with personalized tools and app launchers. ### Collaborative Self-Service Delivers a search-centric portal for support, services, and knowledge access to enable users to be self-sufficient. ### Mobile Access Enables anytime, anywhere access with full analyst and self-service capabilities delivered from any device. ### Change Management Performs root cause analysis and orchestrate lifecycle changes, tightly-coupled with a comprehensive CMDB. ### Support Automation Enhances customer experience and support productivity with remote troubleshooting, chat, and automated workflows. ### Business Analytics Provides support service insights through embedded dashboards, cost reports, and a business metrics library. ## Services & Support ### Accelerate your success with help that’s timely and targeted. ![Professional Services](https://www.broadcom.com/media/blt4ac44e0e6c6d8341/blt9c07758c26601905/60d1d55d3f413c1713cfe50e/professional_services_100x100.png) **Services** Find a partner to help implement, upgrade or expand your Broadcom software solution. - [Partner Services](https://expert.broadcom.com/) ![Community](https://www.broadcom.com/media/blt4ac44e0e6c6d8341/blta25aa8e36ce17207/6051bd0f0a20382deb90a6c6/community.png) **Community** Find answers to questions, share knowledge with your peers and learn about upcoming events. - [Service Management](https://community.broadcom.com/enterprisesoftware/communities/communityhomeblogs?CommunityKey=e2cd3188-49bc-4f38-88f1-74260f56fa66) ![Support](https://www.broadcom.com/media/blt4ac44e0e6c6d8341/blt6459372d0d65b75a/60df6d9161faef2008de23b0/headset.png) **Support** Troubleshoot technical issues, browse latest product documentation, and access support announcements. - [Technical Support](https://support.broadcom.com/group/ecx/productdetails?productName=CA%20Service%20Desk%20Manager) - [Documentation](https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-4.html) ![Education & Training](https://www.broadcom.com/media/blt4ac44e0e6c6d8341/bltbc585e58ca29cd6e/6051c98891c90f4740ec8b5c/online-training.png) **Education** Sharpen your skills with training, certifications and resources that can transform your company and career. - [Software Education](https://www.broadcom.com/support/education/software) ## Related Products ![Service Catalog](https://www.broadcom.com/media/blt4ac44e0e6c6d8341/blt8084ec29ffb0578c/632be007809ac764c96dac76/service-catalog.png) ### [Service Catalog](https://www.broadcom.com/products/software/service-management/service-catalog) Define, publish and manage IT and business service offerings clearly and consistently in business-friendly terms. ![Client Automation](https://www.broadcom.com/media/blt4ac44e0e6c6d8341/blt8084ec29ffb0578c/632be007809ac764c96dac76/service-catalog.png) ### [Client Automation](https://www.broadcom.com/products/software/service-management/client-automation) Simplify lifecycle management of physical and virtual infrastructures to make IT operations more seamless and secure. ![IT Process Automation Manager](https://www.broadcom.com/media/blt4ac44e0e6c6d8341/blt8dc4695097b7e1ca/60e626ebccb5203c30a2a691/Icon_IT_Process_Auto_Manager-circle.png) ### [IT Process Automation Manager](https://www.broadcom.com/products/software/service-management/it-process-automation-manager) Streamline and orchestrate complex IT operations by automating manual, resource-intensive tasks across diverse systems. ## Resources ### eBooks & Briefs - [Designed for Humans, Built for Service](https://docs.broadcom.com/docs/ca-service-management-service-desk-manager) - [Service Point Self-Service](https://docs.broadcom.com/docs/service-point-self-service) - [xFlow User Experience](https://docs.broadcom.com/docs/xflow-support-analyst-experience) ### Product Updates Interact with product management and technical experts to learn about new features and product roadmaps. - [Registration and Replay Recording Links for Office Hours](https://engage.broadcom.com/casm-office-hours) ### Keep Informed Learn about product features, benefits, and best practices through our newsletters and customer events. - [Check out the IMS Events Calendar](https://engage.broadcom.com/IMS-events) - [Subscribe to IMS Newsletter(s)](https://symantec.broadcom.com/ims-customer-newsletter-center#form-anchor2) ## Also of Interest - [Service Management Streamline and automate IT...](https://www.broadcom.com/products/software/service-management) - [Symantec Asset Management Suite IT Asset...](https://www.broadcom.com/products/cybersecurity/endpoint/management/asset-management-suite) - [Symantec Client Management Suite Endpoint...](https://www.broadcom.com/products/cybersecurity/endpoint/management/client-management-suite)