Support Request

Please note: The below service is for BCM57xx and BCM4401 network adapters only. Additionally, since we do not sell products directly to end-users, we do not offer comprehensive support for Broadcom's customers' products. If you are having a problem with a Broadcom-based Ethernet controller product, please contact either the PC or board manufacturer for technical support.

Please complete the below support form if you have attempted to obtain support from your product's vendor, and have not been able to resolve the issue you are experiencing. Please be sure to read the FAQ before completing the below form.

Confirmation of your support request will be emailed to you within several hours of completing the form. Broadcom's Technical Support staff will do its best to resolve the issue you are experiencing in a timely manner.

* = Required Fields

Contact Information

System Information


Additional OS Info

Windows Service Pack, Linux Distribution, etc.


Ethernet Controller

Click for more info.


VBD Version

Virtual Bus Driver, this driver is only required by our C-NIC devices.


Device Type

Ethernet controllers are either add-in cards, referred to as NIC or Lan on Motherboard, referred to as LOM(On-Board).


System Model

System model is the manufacturer's product name. For Example, HP Evo 620c.


Driver Version

Click for more info.



If your system created a dump file, please attach that file in the area provided.

Support Information



Please provide a summary or short overview of the problem you are experiencing.



Please provide a detailed description of the problem encountered. If applicable, please detail the steps already taken to correct the situation.