24 x 7 x 365 Support. Create a case quickly, view recommended solutions or continue to work as we look for a solution. Receive an automated email with a new case number.
North America: 1-800-752-8061 (Toll-free)
International: 1-408-333-6061 (Not toll-free)
International Local Numbers
Software Downloads and License Management
Community and Forums
Connect. Learn. Share. Join the Brocade Community and join the dialog.
Support and Services Add-on Menu
Brocade offers a wide range of support options for our hardware and software products. Brocade support plans help customers meet network challenges while maximizing the returns on their technology investments.
Essential Support Support for Brocade hardware products includes 24/7 access to the Technical Assistance Center (available both by phone and online), online self-service tools and your choice of several hardware replacement Service Level Agreements (SLAs).
Premier Support This is the highest level of support offered by Brocade. In addition to the features included in Essential Support, Premier Support includes a lengthy list of preferential features and a Brocade Support Account Manager (SAM).
Services Add-on Menu These features supplement base support contracts with à la carte selections.
Professional Services Utilize the expertise of Brocade consultants to plan, deploy and manage your current and future network needs.
Residency Services Let our technology experts bring certified Brocade expertise, proven best practices and a commitment to your success to every resident engagement.
Warranties and Returns To return your product to Broadcom for repair or replacement, you must obtain authorization using the RMA Portal.
Support Tools Get access to the support tools you need, including network health tools, software product evaluations and open source code
Open Source Code Access the source code software files for open source software included in many Brocade products. These software files are provided in accordance with the terms of the licenses pertaining to such files.
SMI Agent The Brocade host-based SMI Agent is a proxy agent that resides on a separate host system allowing applications to manage Brocade SAN infrastructures from a single access point by communicating with multiple switches and multiple fabrics. It does not require any modification or upgrade to deployed Brocade fabrics, and it supports the widest range of switches in the industry.
Browse and search all Brocade publications using our document library. Sign in to gain access to previous product release and other restricted content.
You’re concerned about security. We want to minimize your risk of exposure. Check here for a current list of network security vulnerabilities.
Product End of Life
Has your SAN product reached End of Life? Get an overview of the transition process – including last order, ship and support dates.
Free Online Training
Brocade Education offers a comprehensive set of free on-demand web-based courses for Brocade SAN products, Storage Area Networking and Fibre Channel technologies. Explore our recommended training paths or choose individual topic-based courses from our catalog, all at no cost to you. Learn more about Brocade Education.