--- title: Symantec Getting Started url: https://www.broadcom.com/support/symantec/getting-started description: Symantec Getting Started --- # Symantec Getting Started ## Common Customer Questions The migration to Broadcom changes the way you access your products and contact technical support — this FAQ page answers many of the questions we’ve received. [Read the FAQ](https://symantec.broadcom.com/customer_information_qa) --- ### Cloud Security Products Safeguard users, information, and workloads across public and private clouds. These products block cyber-attacks such as malware, zero-day threats and other sophisticated attacks using latest technology. Product examples: - Symantec Email Safeguard - Symantec VIP Cloud - Data Loss Prevention Cloud - CloudSOC CASB - Web Security Service --- ### Setup Setting up your account is part of the ordering process which you would have already completed at the time of your purchase. - **First time customer:** If this is your first purchase of a Symantec cloud service, you will receive an email with details on how to provision your service. Once set up, you will be able to sign in and access your online service console. - **Existing customer:** Your new purchase has already been provisioned directly within your existing online service console. Access your new service by signing into your online service console. Go to the next step and access your online service console. --- ### Access Select your product’s online service console: - [Symantec Endpoint Protection Cloud](https://securitycloud.symantec.com/cc/#/landing) - Symantec Endpoint Detection and Response Activation: activate.edrc.symantec.com Console: edrc.symantec.com - [Symantec Cloud Workload Protection/Storage](https://securitycloud.symantec.com/cc/#/landing) - Symantec Partner Management Console - Symantec Risk Insight - [Symantec Policy Based Encryption Cloud Advanced](https://identity.symanteccloud.com/Logon) - Symantec Endpoint Protection Small Business Edition - [Symantec Endpoint Protection Mobile](https://login.sepmobile.securitycloud.symantec.com/sign_in) - [Symantec Email and Web Security.Cloud](https://identity.symanteccloud.com/Logon) - [Symantec VIP Cloud](https://manager.vip.symantec.com/) - [Symantec CASB](https://app.elastica.net/) - [Symantec Web Security Service](https://portal.threatpulse.com/login.jsp) - Symantec Information Centric Encryption - Symantec Data Loss Prevention Cloud Service for Email - Setting up your console and implementing Data Loss Prevention Cloud Service for Email is a multi-step process. Read the [Implementation overview](https://support.broadcom.com/security) and follow the steps that you must take to start using the services that are provisioned in the Symantec cloud. Go to the next step to learn how to make the most of your Symantec cloud investment. --- ### Manage The following resources provide tools and knowledge assets for your product. Please note that device enrollment is required for certain cloud products. This important step can impact the effectiveness of your security solution leaving you unprotected against today's ransomware, zero-day threats and other sophisticated attacks. - Access [Broadcom's Support Portal](http://status.broadcom.com/) to download and license your product, manage cases, and find documentation. - Enterprise Services Resources - Begin your Symantec journey with this one-stop asset that will help you take your first steps to become successful and productive. Includes tools, resources and knowledge for you to make the most of your Symantec product. [Symantec Enterprise Support Resources](https://docs.broadcom.com/docs/enterprise-services-resources-en) - Visit [Broadcom Status](http://status.broadcom.com/) and subscribe to free automated incident and maintenance notifications for your Symantec cloud service. - [Documentation Portal](https://techdocs.broadcom.com/) with user guides and reference documentation. - Symantec [Knowledge Base](https://support.broadcom.com/security) with technical notes, how-to’s, and tips. --- ## On-Premises Security Products Best-in-class products to secure your endpoint, email and network infrastructure. These products deliver protection against complex malware, email threats, alongside advanced proxy architecture that safeguards you from malicious web content and data leaks. Product examples: - Symantec Endpoint Security Complete - Symantec Data Loss Prevention - Symantec Messaging Gateway - ProxySG - Web Isolation - Content Analysis System --- ### Setup The Broadcom Support Portal is a one-stop shop that offers the following services to customers: - Open and manage support cases - View a list of products you have purchased - Download software - License and activate your products - Share experiences by joining the community groups - Access best practices documentation If you haven’t done so already, create your Broadcom Support Portal account. You can then use these credentials to access the portal. To create a new account: 1. Go to [MyBroadcom Registration page](https://profile.broadcom.com/web/registration?source=CA) 2. Fill in the form to proceed with the registration --- ### Access After logging in to Broadcom Support Portal, you can download software, retrieve license keys, and activate your product. **Download Software** 1. Log in to the Broadcom Support Portal and click on the Symantec Enterprise Security section. 2. Go to **My Entitlements** and search for your serial number, site ID, or email address in order to locate your product. 3. Once the product is selected, click the download icon and pick the release version from the drop-down list. **Retrieve Your License Key** 1. Log in to the Broadcom Support Portal and click on the Symantec Enterprise Security section. 2. Go to **My Entitlements** and search for your serial number, site ID, or email address in order to locate your product. 3. Once the product is selected, click the licence icon. 4. Depending on the type of product you selected, you will have the option to download your existing key or generate a new key. Save the key to your local system. **Activate your software product** or appliance by applying the license key within the product console. Consult your product documentation for specific instructions to apply the license file manually. Certain Symantec software products may be activated/updated by entering the serial number directly within the product's admin console. --- ### Manage Broadcom offers the following resources for your product: - Access [Broadcom Support Portal](https://support.broadcom.com/security) to download and license your product, manage cases, and find documentation. - Enterprise Services Resources - Begin your Symantec journey with this one-stop asset that will help you take your first steps to become successful and productive. Includes tools, resources and knowledge for you to make the most of your Symantec product. [Learn more](https://docs.broadcom.com/docs/enterprise-services-resources-en) - [Documentation Portal](https://techdocs.broadcom.com/) has user guides and reference documentation that you can view and download. Enter the product name and select the software version to see a list of guides available for your product. - [Symantec Knowledge Base](https://support.broadcom.com/security) contains alerts, technical notes, how-to articles, and tips.