Fibre Channel Networking Warranty
Warranty coverage for Brocade branded products is described below. In order to best protect your hardware investment, Brocade recommends purchasing a Brocade Direct Support agreement.
Brocade Branded Product Warranty Summary*
|Warranty Category||Products Covered||Hardware Warranty Duration||Hardware Coverage||Software Warranty Duration||Coverage For Software (Embedded In Brocade Hardware)||Exclusion|
Standard Limited Warranty
|SAN Hardware||13 months from ship||Return to Factory
30 day turn around
|90 days from ship||Substantial conformance to published specifications & media replacement||None|
Stand Alone Software Warranty4
|Stand Alone Software||Not Applicable||Not Applicable||Not Applicable||Brocade Support Offerings can be found on the Essential Support Page.||None|
* For informational purposes only. Terms and conditions apply. Brocade-branded products only.1 Some Stand Alone Software offers include Support coverage. Please see product details for further information
Product Warranty Details
The following terms and conditions govern your warranty on Brocade-branded products. They supersede all other terms, unless otherwise agreed in writing by Brocade.
1. Warranty Start Date
“Start Date” as used in this policy means the date the product is shipped from the manufacturing facilities of Brocade.
2. Standard Limited Warranty
Brocade-branded products are subject to the Standard Limited warranty other than as specified below.
For a period of thirteen (13) months from the Start Date, Brocade warrants that the Brocade-branded product hardware will be free from defects in materials and workmanship under normal use. End User's sole and exclusive remedy and the entire liability of Brocade and its suppliers under this limited warranty will be, at Brocade's option, repair or replacement of such product hardware within thirty (30) working days of its receipt of the failed hardware, if in advance of its receipt, such hardware received a Technical Support RMA number from Brocade. Further, the product hardware must be shipped, shipment pre-paid, to Brocade, and the RMA number must be clearly indicated on the shipping box and papers. Where applicable, for shipments to locations outside the US, Customer or Customer's assigned agent will act as Importer of Record for shipments of repaired/replacement units and will be responsible for payment of any import duties, taxes and fees. See other Warranty Limitations and Restrictions below.
Software (embedded in Brocade hardware)
For a period of ninety (90) days from the Start Date, Brocade warrants (a) that the media on which the software is delivered will be free of defects in material and workmanship, and (b) the software will operate substantially as set forth in the applicable Brocade specifications when used in accordance with the terms of the Brocade software license. End User's exclusive remedy and the entire liability of Brocade and its suppliers under this limited warranty will be replacement of the software media. Except for the foregoing, the software is provided AS IS. This limited warranty extends only to the End User as the original licensee. See other Warranty Limitations and Restrictions below.
Software (Stand Alone Software Products)
Stand Alone Software is provided AS IS. Brocade Support Offerings can be found on our Support Page
3. Host Bus Adapter and Converged Network Adapter Warranty
On January 17, 2014 QLogic Corporation (since acquired acquired by Cavium) the following Brocade product lines: Fibre Channel Host Bus Adapters (HBAs), Converged Network Adapters (CNAs) and mezzanine adapters for OEM blade server platforms. For warranty information or claims on any of these adapters, please visit QLogic/Cavium Warranty Page.
4. Warranty Limitations and Restrictions
Brocade warranties as set forth herein (“Warranty”) are contingent on proper use of the Brocade branded hardware and software (“Products”) and do not apply if (a) the Products have been modified without the written approval of Brocade, (b) the Products' serial number label is removed, (c) the Product has been damaged or subjected to abnormal physical or electrical stress, abnormal environmental conditions, misuse, negligence, or accident, or (d) the Product is licensed for beta, evaluation, testing or demonstration purposes. In order to ensure proper operation of Brocade products, it is required that all Brocade systems utilize only Brocade supplied optical transceiver components. Brocade reserves the right to void warranty and service support offerings if optical transceiver components other than those supplied by Brocade are used in the operation of Brocade products. The terms of the Warranty are limited to the remedies as set forth in this Warranty. THIS WARRANTY IS PROVIDED IN LIEU OF ALL OTHER RIGHTS, CONDITIONS AND WARRANTIES. BROCADE MAKES NO OTHER EXPRESS OR IMPLIED WARRANTY WITH RESPECT TO THE SOFTWARE, HARDWARE, PRODUCTS, DOCUMENTATION OR BROCADE SUPPORT, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. BROCADE DOES NOT WARRANT THAT ANY PRODUCTS WILL BE ERROR-FREE, OR THAT ANY DEFECTS THAT MAY EXIST IN ITS PRODUCTS CAN BE CORRECTED. IN NO EVENT SHALL BROCADE BE LIABLE FOR COST OF PROCUREMENT OF SUBSTITUTE GOODS, LOST PROFITS OR ANY OTHER SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES (INCLUDING BUT NOT LIMITED TO LOST DATA), HOWEVER CAUSED WHETHER OR NOT BROCADE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THAT LIMITATION OR EXCLUSION MAY NOT APPLY.